You are the acting event coordinator at Harbour Skills, a fictional community training provider. It is 09:00 on the morning of a workshop. Welcome 40 guests at 10:45, start the workshop at 11:00 and finish at 12:30. Keep access safe, spending controlled and guests accurately informed.
Read all eight messages, then choose a priority window and an action for each. Allow around 20 minutes. This exercise is untimed and nothing is sent.
Reference brief: role, team and deadlines
You are the acting event coordinator at Harbour Skills, a fictional community training provider. It is 09:00 on the morning of a workshop. Welcome 40 guests at 10:45, start the workshop at 11:00 and finish at 12:30. Keep access safe, spending controlled and guests accurately informed.
Authority
You may change rooms, assign available staff and commit up to £250 in TOTAL extra spending, including delivery and tax. Spending above that needs Ruth’s explicit approval first. Ruth is unavailable until 09:25.
People
Mina and the venue crew handle all room moves, setup and equipment checks. Sam is trained on reception, available all morning and can hold the coordinator phone. Alex manages registration, catering numbers and guest messages. Jo leads the workshop.
Making decisions
Read all eight messages before deciding. For each, choose a priority window for its main work and one action. Meet the exact deadline in the message. Brief acknowledgements and conditional instructions can happen earlier; they do not make a later task urgent. Choices record a plan; they do not send messages or advance the fictional clock.
Key times: 09:15 room and kit decisions; 09:30 manager update; 10:00 staffing, catering number and directions to Alex; 10:15 directions received; 10:30 reception cover starts; 10:45 guest arrival; 11:00 workshop starts.
