I like this test because it provides rational charts. I dislike that so much calculation is needed.
Customer Service Tests
A majority of jobs include working with customers or clients in some capacity, so many people find themselves in need of the skills necessary for these roles. This guide details the kind of tests that may be required when applying for a customer service role, and how best to prepare for them.

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How do I prepare for a customer service test?
A customer service test can include a wide variety of questions from all kinds of aptitude tests like verbal, personality and situational, so be prepared for this. The best way to prepare for any test is to practice; you can do practice customer service tests, but it is also a good idea to identify your weakest area and focus on that to potentially improve your score the most.
What skills do customer service assistants need?
It is a misconception that customer service is unskilled labour. It actually requires a number of skills that not everyone possesses. The main skills sought after in customer service assistants are:
- Strong written and verbal communication
- High stress tolerance
- Friendly and empathic
- Decisive
- Good intuition
How can I pass my customer service test?
Make sure that you are prepared by doing practice tests beforehand. Our resources page has loads of information about all the different kinds of aptitude tests and how best to prepare for them, so take a look through to find helpful tips and tricks that can help you to pass.
What questions are asked in a customer service test?
This is highly dependent on the sector that you are applying for, so the first thing to do is to make sure that you know the job and person specification in detail. For tests such as the situational judgement one, the questions will most likely ask you to respond to potential problems you might face such as:
- What to do when you are struggling to answer a customer’s questions
- How you would respond to a miscommunication with a colleague
- How you would work to implement better business practices
You can also try and find out the specific test publisher that the company uses for their tests, in which case you might be able to find their practice papers and get a better idea of how they typically structure their tests.
Try Customer Service Tests for Free
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Free
Customer Service 01
20 Questions|20 Minutes
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Customer Service 02
20 Questions|20 Minutes
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Customer Service 03
20 Questions|20 Minutes
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Reviews of our Customer Service tests
What our customers say about our Customer Service tests
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Ateqah Kamarudin
Malaysia
April 29, 2022
Right calculation
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Rahman Ogala
Nigeria
April 28, 2022
Great
Though why is it all about calculations and figures, and no actual communication or interpersonal related questions?
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Franco
United States of America
February 24, 2022
The most important thing to know is percentage.
What I liked about this test is that I had to use a lot of hard thinking to make sure I choose the right answer.
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GodsfriendUdofia
Nigeria
January 24, 2022
My Test
It was indeed a good trial to have tested my knowledge. At least, the test taken has challenged me to read and know more.
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Sayed Hussain
Bahrain
November 14, 2021
Too short time to get all the right answers
Usually a certain period of time is given for staff to think and do the math while avoiding mistakes – this is not what I see here.
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Ana Maria Fe A. Payot
Philippines
November 12, 2021
Battle of the brains
What I like about the test is that it can be solved: you just have to get the right formula or the right computation to reach the correct answer. It's a bit challenging because I have only stock knowledge. But with math, we have so many solutions to have the right answer.
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Shyr-Ann Jalapa
Philippines
November 09, 2021
Most tests are analytical and thankfully I was able to manage it. I'm glad I made through the end.
I like that it really forces your brain to think and act fast. Just looking at the graphs, they're confusing sometimes, but overall it was a great experience to get your brain working.
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Brenda Sadowski
United States of America
November 03, 2021
Easy to read and follow along
Acronyms are part of every culture, maybe use complete wording to ensure the audience understands the meaning.
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CONRAD TAGOY
Philippines
October 17, 2021
Good for learning
I like this to deepen my knowledge but I don't have any idea of all questions.
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Maureen Rocks
United States of America
July 08, 2021
Dust off Analytical Skills
I thought it was very challenging to complete within the time frame. Basic questions that make us use our logical thinking and math skills.