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customer service tests

Customer Service Assessment Tests

  • 23 tests
  • 264 questions
customer service tests

A majority of jobs include working with customers or clients in some capacity, so many people find themselves in need of the skills necessary for these roles. This guide details the kind of tests that may be required when applying for a customer service role, and how best to prepare for them.

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Sample Customer Service Assessment Tests question Test your knowledge!

A customer service department tracks the resolution time for customer inquiries. If the inquiries follow a pattern where each subsequent inquiry takes 5 minutes longer to resolve than the previous one, and the first inquiry takes 10 minutes, how long will the 4th inquiry take to resolve?

  • 25 minutes
  • 20 minutes
  • 15 minutes
  • 30 minutes

An online retailer’s customer service team receives an average of 120 inquiries per hour. During a peak season, this average increases by 20%. How many inquiries does the team receive on average per hour during the peak season?

  • 144 inquiries
  • 140 inquiries
  • 150 inquiries
  • 130 inquiries

If a customer service team handles a call every 6 minutes, how many calls can they handle in a 3-hour shift?

  • 10 calls
  • 50 calls
  • 30 calls
  • 60 calls

A team of 8 customer service agents working 8 hours a day resolves an average of 128 tickets daily. If 3 new agents are added to the team, how many tickets can be expected to be resolved each day, assuming each agent’s productivity remains the same?

  • 176 tickets
  • 150 tickets
  • 200 tickets
  • 160 tickets

During a new promotional campaign, email support inquiries to customer service increase by 25%. If the team typically received 80 emails per day, how many emails are received per day after the promotion begins?

  • 90 emails
  • 100 emails
  • 105 emails
  • 95 emails

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The tests were well suited to the job that I’ve applied for. They are easy to do and loads of them.

Sophie used Practice Aptitude Tests to help pass her aptitude tests for Deloitte.


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Customer Service Assessment Tests Tips

1Familiarize Yourself!

Get to know the format of customer service aptitude tests by previewing what you can expect. At Practice Aptitude Tests, you’ll find examples that show the style of questioning and the types of scenarios you’ll be tested on. Understanding the test layout and type of questions in advance can greatly reduce test-day anxiety and help you perform at your best.

2Simulate Test Conditions

Creating an environment similar to the actual test setting can work wonders. Find a quiet place, set a timer, and take practice tests as if it’s the real deal. This method helps improve your time management skills and ensures you are comfortable and less stressed when taking the official test.

3Reflect on Practice Test Results

After completing each practice test at Practice Aptitude Tests, spend time reviewing your answers, particularly the ones you got wrong. Understanding your mistakes is a pivotal step toward improvement. Reflecting on your results will help you learn and remember the right approach for future tests.

4Work on Your Weak Spots

Identify the areas where you have room for improvement and make them your focus during your practice sessions. Use the tailored practice exams available to hone in on these weak spots. Consistent practice in areas that challenge you will build your confidence and skills, leading to better overall performance.

5Stay Positive and Relaxed

A positive attitude and a relaxed mind can impact your performance significantly. Create a study schedule that allows for adequate rest and free time. This balance ensures that you’re well-rested and in the right mindset when you sit down to take both practice and actual customer service aptitude tests.

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  • 30 Numerical reasoning tests
  • 30 Verbal reasoning tests
  • 30 Diagrammatic reasoning tests
  • 30 Situational judgement tests
  • 34 Publisher packages e.g. Watson Glaser
  • 252 Employer packages e.g. HSBC
  • 99 Extra packages e.g Mechanical
  • Dashboard performance tracking
  • Full solutions and explanations
  • Tips, tricks, guides and resources


  • Access to free tests
  • Basic performance tracking
  • Solutions & explanations
  • Tips and resources

Customer Service Assessment Tests FAQs

How do I prepare for a customer service test?

A customer service test can include a wide variety of questions from all kinds of aptitude tests like verbal, personality and situational, so be prepared for this. The best way to prepare for any test is to practice; you can do practice customer service tests, but it is also a good idea to identify your weakest area and focus on that to potentially improve your score the most.

What skills do customer service assistants need?

It is a misconception that customer service is unskilled labor. It actually requires a number of skills that not everyone possesses. The main skills sought after in customer service assistants are:

  • Strong written and verbal communication
  • High stress tolerance
  • Friendly and empathic
  • Decisive
  • Good intuition

How can I pass my customer service test?

Make sure that you are prepared by doing practice tests beforehand. Our resources page has loads of information about all the different kinds of aptitude tests and how best to prepare for them, so take a look through to find helpful tips and tricksthat can help you to pass.

What questions are asked in a customer service test?

This is highly dependent on the sector that you are applying for, so the first thing to do is to make sure that you know the job and person specification in detail. For tests such as the situational judgement one, the questions will most likely ask you to respond to potential problems you might face such as:

  • What to do when you are struggling to answer a customer’s questions
  • How you would respond to a miscommunication with a colleague
  • How you would work to implement better business practices

You can also try and find out the specific test publisher that the company uses for their tests, in which case you might be able to find their practice papers and get a better idea of how they typically structure their tests.

Reviews of our Customer Service tests

What our customers say about our Customer Service tests

  • Bulgaria

    November 30, 2023

    Quantitative analysis of market data

    What I liked was the opportunity to test my quantitative analysis skills and to learn more about industry market trends. I didn't quite like the need to make quick and rough calculations for the designated time limit. Anyway, it was nice to have a try.

  • United States of America

    September 07, 2023

    It was a challenge

    I liked it a lot because I like the challenges but I do consider that calculations had to be done to know the exact values and there was not enough time (that dislikes to me) but I had to use logic to be able to answer

  • United States of America

    August 03, 2023


    This test utilized a lot of math and analytics skills. I thought it would be more about people skills.

  • India

    August 03, 2023

    Good to practice and it inmproves our thinking

    I like the way questions asked and what i dont like is a type of questions. it would be nice many other sections involved

  • Nigeria

    June 23, 2023


    I like that the time is adequate however because the questions are math related, it was a bit difficult for me.

  • Nigeria

    June 23, 2023

    A very good test to make one prepare for an interview

    I enjoyed how difficult the questions were. And I’d love to take more so I can prepare fully for the test

  • United Kingdom

    June 22, 2023


    Awe test was great 😃 just my internet connection was lost few times but its fantastic training Thanks 🙏

  • India

    April 25, 2023

    Increases knowledge how to study graphs

    Like the way the graphs were presented. Questions were not predictable. Though to give answer in limited time.

  • India

    March 02, 2023

    Quite good of financial related

    Quite good of financial related it will increase calculating mindset. Nothing to dislike I love the test I learned so many things

  • Italy

    February 13, 2023


    I found it surprising that the test was mainly focused on Maths rather than communication as I would have expected. Still, I found it extremely useful!