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customer service tests

Customer Service Assessment Tests

  • 23 tests
  • 264 questions
customer service tests

A majority of jobs include working with customers or clients in some capacity, so many people find themselves in need of the skills necessary for these roles. This guide details the kind of tests that may be required when applying for a customer service role, and how best to prepare for them.

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Customer Service Assessment Tests FAQs

How do I prepare for a customer service test?

A customer service test can include a wide variety of questions from all kinds of aptitude tests like verbal, personality and situational, so be prepared for this. The best way to prepare for any test is to practice; you can do practice customer service tests, but it is also a good idea to identify your weakest area and focus on that to potentially improve your score the most.

What skills do customer service assistants need?

It is a misconception that customer service is unskilled labor. It actually requires a number of skills that not everyone possesses. The main skills sought after in customer service assistants are:

  • Strong written and verbal communication
  • High stress tolerance
  • Friendly and empathic
  • Decisive
  • Good intuition

How can I pass my customer service test?

Make sure that you are prepared by doing practice tests beforehand. Our resources page has loads of information about all the different kinds of aptitude tests and how best to prepare for them, so take a look through to find helpful tips and tricksthat can help you to pass.

What questions are asked in a customer service test?

This is highly dependent on the sector that you are applying for, so the first thing to do is to make sure that you know the job and person specification in detail. For tests such as the situational judgement one, the questions will most likely ask you to respond to potential problems you might face such as:

  • What to do when you are struggling to answer a customer’s questions
  • How you would respond to a miscommunication with a colleague
  • How you would work to implement better business practices

You can also try and find out the specific test publisher that the company uses for their tests, in which case you might be able to find their practice papers and get a better idea of how they typically structure their tests.

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  • 30 Numerical reasoning tests
  • 30 Verbal reasoning tests
  • 30 Diagrammatic reasoning tests
  • 30 Situational judgement tests
  • 34 Publisher packages e.g. Watson Glaser
  • 252 Employer packages e.g. HSBC
  • 29 Extra packages e.g Mechanical
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Reviews of our Customer Service tests

What our customers say about our Customer Service tests

  • United States of America

    September 07, 2023

    It was a challenge

    I liked it a lot because I like the challenges but I do consider that calculations had to be done to know the exact values and there was not enough time (that dislikes to me) but I had to use logic to be able to answer

  • United States of America

    August 03, 2023

    Math

    This test utilized a lot of math and analytics skills. I thought it would be more about people skills.

  • India

    August 03, 2023

    Good to practice and it inmproves our thinking

    I like the way questions asked and what i dont like is a type of questions. it would be nice many other sections involved

  • Nigeria

    June 23, 2023

    Percentages

    I like that the time is adequate however because the questions are math related, it was a bit difficult for me.

  • Nigeria

    June 23, 2023

    A very good test to make one prepare for an interview

    I enjoyed how difficult the questions were. And I’d love to take more so I can prepare fully for the test

  • United Kingdom

    June 22, 2023

    Excellent

    Awe test was great 😃 just my internet connection was lost few times but its fantastic training Thanks 🙏

  • India

    April 25, 2023

    Increases knowledge how to study graphs

    Like the way the graphs were presented. Questions were not predictable. Though to give answer in limited time.

  • India

    March 02, 2023

    Quite good of financial related

    Quite good of financial related it will increase calculating mindset. Nothing to dislike I love the test I learned so many things

  • Italy

    February 13, 2023

    Surprising

    I found it surprising that the test was mainly focused on Maths rather than communication as I would have expected. Still, I found it extremely useful!

  • United Kingdom

    February 06, 2023

    Quantitative Reasoning

    It's a bit tough. Though, I wasn't expecting this kind of test that involves graphical representation. I was nearly caught unaware. I was unable to attempt all the questions.