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customer service tests

Customer Service Tests

  • 23 tests
  • 320 questions
customer service tests

A majority of jobs include working with customers or clients in some capacity, so many people find themselves in need of the skills necessary for these roles. This guide details the kind of tests that may be required when applying for a customer service role, and how best to prepare for them.

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How do I prepare for a customer service test?

A customer service test can include a wide variety of questions from all kinds of aptitude tests like verbal, personality and situational, so be prepared for this. The best way to prepare for any test is to practice; you can do practice customer service tests, but it is also a good idea to identify your weakest area and focus on that to potentially improve your score the most.

What skills do customer service assistants need?

It is a misconception that customer service is unskilled labour. It actually requires a number of skills that not everyone possesses. The main skills sought after in customer service assistants are:

  • Strong written and verbal communication
  • High stress tolerance
  • Friendly and empathic
  • Decisive
  • Good intuition

How can I pass my customer service test?

Make sure that you are prepared by doing practice tests beforehand. Our resources page has loads of information about all the different kinds of aptitude tests and how best to prepare for them, so take a look through to find helpful tips and tricks that can help you to pass.

What questions are asked in a customer service test?

This is highly dependent on the sector that you are applying for, so the first thing to do is to make sure that you know the job and person specification in detail. For tests such as the situational judgement one, the questions will most likely ask you to respond to potential problems you might face such as:

  • What to do when you are struggling to answer a customer’s questions
  • How you would respond to a miscommunication with a colleague
  • How you would work to implement better business practices

You can also try and find out the specific test publisher that the company uses for their tests, in which case you might be able to find their practice papers and get a better idea of how they typically structure their tests.

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Customer Service Package
1 month access
  • 23 Customer Service Tests
  • Dashboard performance tracking
  • Full solutions and explanations
  • Tips, tricks, guides and resources
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All Test Packages
12 months access
  • 23 Customer Service Tests
  • 45 Numerical reasoning tests
  • 45 Verbal reasoning tests
  • 30 Diagrammatic reasoning tests
  • 30 Situational judgement tests
  • 25 Publisher packages e.g. SHL
  • 180 Employer packages e.g. HSBC
  • + 11 Extra packages including: Abstract, Inductive, Mechanical, Personality and more
  • Dashboard performance tracking
  • Full solutions and explanations
  • Tips, tricks, guides and resources
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Reviews of our Customer Service tests

What our customers say about our Customer Service tests

  • United States of America

    July 08, 2021

    Dust off Analytical Skills

    I thought it was very challenging to complete within the time frame. Basic questions that make us use our logical thinking and math skills.

  • Thailand

    June 22, 2021

    Not easy

    Crammed the methods to calculate and remembered the answers of the few beforehand. So definitely not something for trying once in order to be remarkable.

  • Nigeria

    May 27, 2021

    Educative

    It's enlightening but focused on just one topic

  • United States of America

    May 05, 2021

    Test didn't have the type of question needed for the type of customer service I will be doing

    I think the test was well put together. Great!

  • Ghana

    April 29, 2021

    Timing

    Obtaining figures for calculations was cumbersome

  • Canada

    April 25, 2021

    Be fast, be efficient

    Not a lot of time to write out equations or determine results, you need to be fast and know your equations.

  • Jamaica

    April 21, 2021

    Test rating

    The test was challenging. You have to pay attention to detail and correct calculations.

  • Canada

    April 15, 2021

    interesting

    it wasn't easy but interesting all the same.

  • Ghana

    April 07, 2021

    Interestingly challenging

    I liked the challenge it presented, and how much of one's understanding it tests.

  • Nigeria

    April 05, 2021

    Numerical Analysis

    I liked the fact that it helped me to apply critical thinking and speed as well.