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customer service tests

Customer Service Tests

  • 23 tests
  • 264 questions
customer service tests

A majority of jobs include working with customers or clients in some capacity, so many people find themselves in need of the skills necessary for these roles. This guide details the kind of tests that may be required when applying for a customer service role, and how best to prepare for them.

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How do I prepare for a customer service test?

A customer service test can include a wide variety of questions from all kinds of aptitude tests like verbal, personality and situational, so be prepared for this. The best way to prepare for any test is to practice; you can do practice customer service tests, but it is also a good idea to identify your weakest area and focus on that to potentially improve your score the most.

What skills do customer service assistants need?

It is a misconception that customer service is unskilled labour. It actually requires a number of skills that not everyone possesses. The main skills sought after in customer service assistants are:

  • Strong written and verbal communication
  • High stress tolerance
  • Friendly and empathic
  • Decisive
  • Good intuition

How can I pass my customer service test?

Make sure that you are prepared by doing practice tests beforehand. Our resources page has loads of information about all the different kinds of aptitude tests and how best to prepare for them, so take a look through to find helpful tips and tricks that can help you to pass.

What questions are asked in a customer service test?

This is highly dependent on the sector that you are applying for, so the first thing to do is to make sure that you know the job and person specification in detail. For tests such as the situational judgement one, the questions will most likely ask you to respond to potential problems you might face such as:

  • What to do when you are struggling to answer a customer’s questions
  • How you would respond to a miscommunication with a colleague
  • How you would work to implement better business practices

You can also try and find out the specific test publisher that the company uses for their tests, in which case you might be able to find their practice papers and get a better idea of how they typically structure their tests.

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Customer Service Package
1 month access
  • 23 Customer Service Tests
  • Dashboard performance tracking
  • Full solutions and explanations
  • Tips, tricks, guides and resources
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All Test Packages
12 months access
  • 23 Customer Service Tests
  • 50 Numerical reasoning tests
  • 50 Verbal reasoning tests
  • 13 Diagrammatic reasoning tests
  • 38 Situational judgement tests
  • 26 Publisher packages e.g. Watson Glaser
  • 243 Employer packages e.g. HSBC
  • + 29 Extra packages including: Abstract, Inductive, Mechanical, Personality and more
  • Dashboard performance tracking
  • Full solutions and explanations
  • Tips, tricks, guides and resources
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Reviews of our Customer Service tests

What our customers say about our Customer Service tests

  • United States of America

    September 15, 2022

    That was an experience.

    I have to say some of the questions caught me a little off guard but I definitely enjoyed the process and look forward to the next step.

  • Malaysia

    April 29, 2022

    Right calculation

    I like this test because it provides rational charts. I dislike that so much calculation is needed.

  • Nigeria

    April 28, 2022

    Great

    Though why is it all about calculations and figures, and no actual communication or interpersonal related questions?

  • United States of America

    February 24, 2022

    The most important thing to know is percentage.

    What I liked about this test is that I had to use a lot of hard thinking to make sure I choose the right answer.

  • Nigeria

    January 24, 2022

    My Test

    It was indeed a good trial to have tested my knowledge. At least, the test taken has challenged me to read and know more.

  • Bahrain

    November 14, 2021

    Too short time to get all the right answers

    Usually a certain period of time is given for staff to think and do the math while avoiding mistakes – this is not what I see here.

  • Philippines

    November 12, 2021

    Battle of the brains

    What I like about the test is that it can be solved: you just have to get the right formula or the right computation to reach the correct answer. It's a bit challenging because I have only stock knowledge. But with math, we have so many solutions to have the right answer.

  • Philippines

    November 09, 2021

    Most tests are analytical and thankfully I was able to manage it. I'm glad I made through the end.

    I like that it really forces your brain to think and act fast. Just looking at the graphs, they're confusing sometimes, but overall it was a great experience to get your brain working.

  • United States of America

    November 03, 2021

    Easy to read and follow along

    Acronyms are part of every culture, maybe use complete wording to ensure the audience understands the meaning.

  • Philippines

    October 17, 2021

    Good for learning

    I like this to deepen my knowledge but I don't have any idea of all questions.