Verizon Assessment Tests

Careers at Verizon

If you are thinking about working for Verizon, there is a wide variety of career areas to choose from, including:

• Corporate
• Customer Support
• Cybersecurity
• Field Operations & Tech
• Marketing
• Retail
• Sales
• Technology

Verizon is focused on learning and growing at the speed that technology progresses. If you are looking to drive meaningful change in your career and the world, then you might find affinity with Verizon’s statement: “..if you can dream it - build it”.

A great emphasis is placed on the recruitment process, since Verizon is looking for people who are problem-solvers, engineers, technologists, innovators and thought-leaders.

Verizon boasts a great deal of achievements in terms of workforce diversity, such as the following recognitions:

• Top Company for Working Mothers
• Disability Equality Index (DEI) as one of the 2020 Best Places to Work
• Forbes Best Employer for Women

To get hired at Verizon, it’s important to understand the format of the application process and how you can best prepare yourself for the different stages involved.

Preparing for the aptitude tests and interview is particularly important, as they will help you improve your confidence and increase your chances of being shortlisted.

Living their values is an important aspect of the company culture at Verizon, so it’s useful when completing your application to keep in mind what those are:

• Integrity
• Respect
• Performance
• Excellence
• Accountability

Verizon online application

Before you apply, you should review the qualifications of the role you are applying for to make sure you meet the minimum requirements.

The application process will require you to submit an online application via Verizon’s career page on its website. You will also need to upload your resume and answer a few questions.

Attention to detail is important at this stage, so ensure your details and resume are up-to-date and accurate, and do a spell check.

Verizon Aptitude Tests

For some roles, like retail, you may be sent pre-screening assessment tests, a technique used by recruiters to shortlist candidates and identify top performers. Timing and technical requirements will be provided.

The assessment tests (also known as aptitude or psychometric tests) vary depending on the role you’ve applied for, but all follow a similar test format. The tests you might take are all detailed below.

Verizon personality and ethics test

A personality test is an assessment of your ability to build relationships with others, as well as your morals and ethics. It helps an employer to understand if you’d be a good cultural fit, as well as if you possess the skills required to thrive in a team and role.

You’ll be given a series of multiple-choice answers to a statement, such as strongly agree, agree, or disagree. Although there are no right or wrong answers, it’s important to think strategically when answering, by reflecting on the values of both yourself and the company.

Verizon customer service test

For certain roles, you may be asked to participate in a customer service test. This involves listening to a series of customer calls and deciding what the best response would be. It’s quite similar to a situational judgement test; the main difference is the use of real-life audio.

Verizon data entry test

Depending on the role you applied for, you may be asked to participate in a data entry test. This test focuses on your ability to type in a series of numbers and sentences, based on the instructions given to you. Attention to detail and accuracy is important to do well.

Verizon reading comprehension test (verbal reasoning test)

A reading comprehension test, or verbal reasoning test, allows Verizon to assess the skills of an applicant placed in realistic workplace scenarios where communication and text comprehension is needed.

For this test, you are given several passages to read and a series of multiple-choice questions based on those passages. You must decide if the text infers something, states a fact or if you cannot tell. The questions may also come in a true, false or cannot tell format.

Verizon multitasking test

In a multitasking test, audio will be played as a customer describes a situation. You must decide where to send the customer, whilst also looking at a list of numbers, and answer whether they are the same number or different.

Verizon numerical table reading

A numerical table reading is a test where you will be given a list of letters and numbers, as well as a grid with letters and numbers. You must decide if any of the numbers/letters on the grid match the numbers/letters on the list.

Verizon uses this test to help determine your ability to interpret information presented in graphs. The test is very similar to both a numerical reasoning and diagrammatic reasoning test; both should be practiced before taking it.

Verizon logical reasoning test

A logical reasoning test is an assessment of logical thinking and reasoning. A candidate is given a series of images or symbols and must work out what the next sequence in the pattern is.

Of all the pre-employment tests, it is one of the most challenging for those who have never practiced one before or who are not logical thinkers.

Verizon uses this test to look for qualities like the ability to spot trends and patterns in data and information. It will also help assess who can keep calm under pressure and solve non-numerical problems.

Verizon phone screening

If you successfully pass your assessment tests, you will be invited to a phone screening that usually lasts about 20 minutes.

The screening consists of some basic questions about your resume and will discuss the requirements of the position. You may be asked some questions about your knowledge of the company, so it’s good to do thorough research beforehand.

Verizon interviews

Depending on the position you applied for, you may have a video or in-person interview.

Video Interview

A video interview involves you pre-recording yourself answering 5 to 6 interview questions, which will be then sent to recruiters for further assessment.

It’s important to stay calm and to present well structured answers when recording yourself answering these. Using the STAR method can help and preparation/practice is crucial.

In-person interview

The final stage of the hiring process is in-person interviews.

An in-person interview will be more detailed, so it’s important you practice interview questions and techniques for answering them. The STAR method is a great way to handle a variety of questions (Situation, Task, Actions and Results).

Be prepared for questions about the company values, as this is something Verizon will ask you about. Do your homework and lots of research on the company beforehand, so you feel confident talking about this.

Applicants for call center and customer service positions might be asked to role-play a series of mock phone calls. You may also be asked to listen to recorded customer service calls, and evaluate how the representative handled the situation.

If successful, you may have to complete a background check as well as a few items in Verizon’s pre-hire portal.