Practice Aptitude Tests is not associated with Capita. We provide preparation services for Capita psychometric tests. Our tests are not designed to be identical to any style, employer or industry. Visit https://www.capita.com/careers to apply.
Founded in 1984, Capita is the largest business process outsourcing company in the UK. It provides consultancy and end-to-end services across a number of divisions such as software, HR, government, and customer management.
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Graduate applicants who pass the online assessments will be invited to a telephone interview with a recruiter. This is to get a better understanding of you and your application, such as why you have applied and which area of business you are interested in.
Early stage interviews tend to be less formal; however, this does not mean that they are less important. Make sure that you are somewhere quiet without any interruptions, and have a copy of your CV/application in front of you to remind yourself of key talking points.
Take a look at Capita’s values to get a sense for what it looks for in employees.
Assessment centre/ final interview
The final stage of the process is the assessment centre. This is typically a half or full day of activities and informational presentations about the company. As well as assessing you, it’s a great chance for you to network with current employees, ask any questions that you may have, and find out more about working for Capita.
Usually, there is a mix of individual and group activities designed to assess multiple competencies. This can include:
You will be partnered with a recruiter or another candidate and asked to act out a common work task. These are most often used for roles with lots of client contact such as sales, consultancy, and management.
Working as a group, you will be given a task to manage. Usually, this will be a case study, such as proposing a business solution using the information given. While you work, a recruiter will observe and give minimal assistance, making notes on how you work as a team and who shows the key competencies they are looking for.
For some roles, you may be asked to complete a longer writing task to show your communication skills. This can include emails, press releases, or reports, depending on what the role you have applied for involves.
Often, assessment centres are where you will have your first face-to-face interview. This is your chance to build rapport with the recruiters and answer any final questions they may have about your experience, skills, and interest in the company, so make sure you come prepared.
Capita’s interview advice emphasises doing your research, going over your CV, and having questions ready to challenge the interviewer back.
For some roles, you may be asked to come to a specialist interview instead of the assessment centre. This is to give you a better understanding of the day-to-day workings of this job, rather than taking part in more general activities and interviews.
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