Capita Assessment Tests

Careers at Capita

The majority of Capita’s business is UK-focused, but it also has operations in Europe, Asia, and Africa, with a global network of over 60,000 employees. As such there are career opportunities in all sectors across the six divisions:

• Software
• People solutions
• Customer management
• Government services
• Technology solutions
• Specialist services

As the company works closely with civil operations such as the NHS, it has a commitment to creating inclusive and responsible business practices, understanding the need for flexibility and individual career development. This includes early career opportunities, access to the Capita Academy for learning and performance development.

Capita has two streams for early career applicants: the apprenticeship and graduate programmes. For both programmes, you need to apply online via the vacancies portal, which will show you all available positions.

The next stages include filling out the online application to determine eligibility; online assessments; a telephone interview; and an assessment centre. The type of assessments you will be given is dependent on the role you have applied for, so make sure you pay attention to the specifications of your application to be completely prepared.

Online application

The online application for Capita requires you to fill out eligibility questions and information about the role that you are interested in, so as to determine where to place you. You can add a CV, but it is not necessary.

For the graduate scheme application, you may be asked to prepare longer written answers to some of the questions. You have to apply to a specific stream, so make sure that you have thoroughly researched the role to show Capita why you are applying for this particular one.

If you have an interest in more than one division, you can let the recruiter know during the telephone interview that you would like assistance in choosing the right path for you.

When applying for the apprenticeship, there is a game-based assessment provided by Arctic Shores, which is used to determine workplace competencies.

Employers like to use game-based assessments for early career positions like this as they are a dynamic assessment, which more accurately show skills like how you respond under pressure, how you make decisions, and how you deal with multiple tasks.

Capita Aptitude Tests

Capita verbal reasoning test

Verbal reasoning tests are common in the recruitment process, especially for graduate positions. They are designed to determine your level of skill when processing and analysing verbal information, with the questions ranging from basic comprehension to complex logic reasoning.

Many employers use verbal reasoning to screen candidates, as it demonstrates a certain level of language and communication skill, which is necessary for success in the workplace.

Capita numerical reasoning test

For jobs in sectors such as finance, technology, and business consultancy, numerical reasoning tests are used to assess your level of skill when working with numbers. The questions will cover concepts such as basic arithmetic, interpreting data from graphs, and applying logic to form the correct conclusions.

These tests give employers an insight into how you will perform on the job tasks that involve working with numbers and processing information. As these tests are timed, they also show employers how well you work under pressure and manage your time.

Capita telephone interview

Graduate applicants who pass the online assessments will be invited to a telephone interview with a recruiter. This is to get a better understanding of you and your application, such as why you have applied and which area of business you are interested in.

Early stage interviews tend to be less formal; however, this does not mean that they are less important. Make sure that you are somewhere quiet without any interruptions, and have a copy of your CV/application in front of you to remind yourself of key talking points.

Take a look at Capita’s values to get a sense for what it looks for in employees.

Capita assessment centre

The final stage of the process is the assessment centre. This is typically a half or full day of activities and informational presentations about the company. As well as assessing you, it’s a great chance for you to network with current employees, ask any questions that you may have, and find out more about working for Capita.

Usually, there is a mix of individual and group activities designed to assess multiple competencies. This can include:

Capita role play exercise

For the role play exercise you will be partnered with a recruiter or another candidate and asked to act out a common work task. These are most often used for roles with lots of client contact such as sales, consultancy, and management.

Capita group exercise

The Capita group exercise involves working as in a team, in order to complete a task. Usually, this will be a case study, such as proposing a business solution using the information given. While you work, a recruiter will observe and give minimal assistance, making notes on how you work as a team and who shows the key competencies they are looking for.

Capita written task

For some roles, you may be asked to complete a longer writing task to show your communication skills. This can include emails, press releases, or reports, depending on what the role you have applied for involves.

Capita interview

Often, assessment centres are where you will have your first face-to-face interview. This is your chance to build rapport with the recruiters and answer any final questions they may have about your experience, skills, and interest in the company, so make sure you come prepared.

Capita’s interview advice emphasises doing your research, going over your CV, and having questions ready to challenge the interviewer back.

For some roles, you may be asked to come to a specialist interview instead of the assessment centre. This is to give you a better understanding of the day-to-day workings of this job, rather than taking part in more general activities and interviews.