Careers at AT&T
AT&T is now the second-biggest provider of mobile services and one of the largest providers of fixed telephone services in the US. It supplies a large proportion of the U.S.A and Mexico with wireless internet.
AT&T also has stakes in WarnerMedia, a large entertainment company. The media company serves millions of customers around the globe and includes B2B services.
If you’re looking at a career at AT&T, there are a variety of areas to work in, including:
- Human Resources
- Supply Chain
AT&T has fantastic career opportunities for graduates and professionals looking for their next career move.
Landing a job at AT&T will require preparation as the recruitment process can be competitive. Use our guide and top tips to build confidence and prepare for each stage.
AT&T Application Process
AT&T likes to ensure its new employees are committed and productive. Therefore the recruitment process involves various stages to help shortlist candidates and test them on various skills.
The application process for AT&T can be competitive and challenging. The process can last up to six weeks and usually take place online.
It involves the following stages:
- Online application form
- Aptitude tests
- Employment offer (preliminary)
- Drug and background checks (mandatory)
The online application is a standard form that gives you an opportunity to provide details on your work experience, education etc. It is important to keep your CV up-to-date and ensure you’ve checked your application for spelling, grammar, and errors. One of AT&T’s stand-out skills is attention to detail.
AT and T Aptitude Tests
The next stage of the hiring process is to complete the various online assessments. These are tests used to help hiring managers identify top candidates by ranking each applicant on their results.
Candidates are given scores that contribute to whether or not AT&T will shortlist – it’s very important to score highly on these tests, as AT&T is looking for great employees.
The online assessments evaluate your skill sets, strengths, and personality. These are the most common assessment tests that AT&T uses:
- Customer Service Assessment Test
- Oral Proficiency Interview
- Microsoft Skills Test
- Behavioral Event Interview
- Telephone Ability Battery Test
Customer Service Assessment Test
The customer service test is specific to customer-facing roles, sales, and other customer or client-facing jobs. The test assesses your customer service skills, your competence to solve problems, and your ability to anticipate customer needs.
You might be asked to take part in the following exercises during the assessment:
- Role-play exercises
- Behavioral questions
- Explaining your personal work history
It is a useful test because AT&T is able to assess your skills in customer service using a practical simulated approach.
Oral Proficiency Interview*
The oral proficiency interview assesses your language abilities: how well you speak and understand a language. This test is completed via telephone, taking between 20 to 40 minutes.
The questions are generic and vary in topics, such as interests and a bit about your background. You may want to practice the language if it is not the native language you speak.
Microsoft Skills Test
The Microsoft skills test is designed to assess your Microsoft software package abilities. You will have 30 minutes to answer 30 questions. Usually, the test is based on Microsoft Excel and tests your knowledge and understanding to perform basic tasks and functions.
To do well in this assessment, you should spend some time sharpening your skills in Microsoft Excel and make sure you know the software well. You might also be tested on the Microsoft Word software package too.
It is useful for AT&T to test an employee on these skills because they are core skills that can be often overlooked on a CV without actual evidence.
Behavioral Event Interview
The behavioral event interview is a 1:1 oral test that examines your previous work behaviors. The questions focus on different areas and give you the opportunity to demonstrate certain skills and abilities from your previous work experience.
You should prepare your answers in advance using the STAR method. The STAR method stands for: Situation, Task, Actions you took, Result.
Telephone Ability Battery Test
Attention to detail, reasoning skills, following directions, and reading accuracy are all essential skills needed to work at AT&T, which the telephone ability battery test focuses on.
You will be given four timed tests with 32 minutes to complete them all. These tests are:
Test 1: Attention to detail
The exercise might involve choosing non-identical pairs of terms for a list of identical phrases.
Test 2: Logical reasoning
You will need to use logical thinking and reasoning to best justify the answer.
Test 3: Following instructions (verbal reasoning)
You will be given written and verbal directions to follow and need to use verbal reasoning to comprehend the task.
Test 4: Reading accuracy
In this test, you will be asked to choose the most accurate meaning of a word from a particular phrase.