Pre-screening for retail roles is increasingly common. Depending on the company, testing will assess key skills such as problem-solving, sales ability, interpersonal skills, and basic maths and literacy.
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Do many retailers use aptitude tests?
Increasingly so, yes. Aptitude testing gives retailers a better chance of retaining their workforce for longer, and also employing representatives for the brand that will entice a customer base to continue to shop in person.
What strengths should retail staff show?
A key ability for retail staff is to communicate effectively and skilfully with customers – whatever their walk of life or purpose. This will enable a member of retail staff to perform the main purpose of their job; to sell product. You should also be able to solve problems swiftly, respond well to goal-setting, and possess basic numeracy and literacy skills.
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