Reckitt Benckiser Assessment Tests

Reckitt Benckiser Aptitude Test: Practice Questions (2026) Situational Judgement Test

1. Question 1 of 10

   You are a service recovery assistant at Reckitt Benckiser Aptitude Test: Practice Questions (2026). Last week a colleague took a case of yours to the team leader because you had missed a reply date, rather than mentioning it to you first. You were annoyed: you would have fixed it in an hour. The two of you cover each other’s queues at lunchtime, and today is your turn to cover hers. Which response below would be most effective, and which would be least effective?

   1. Cover her queue as normal and let it go, since raising it now would make the rest of the week awkward and the missed date was real enough in any case.
   2. Cover her queue as normal and mention to the team leader that you would rather hear about your own missed dates before she does.
   3. Cover her queue as normal, and ask her at lunchtime why she went to the team leader first and what the two of you should do next time.
   4. Stop covering her queue at lunchtime after that, and let her arrange cover with the team leader she went to, since that is evidently how she prefers to work.
   Show the answer

   Most effective: C. Cover her queue as normal, and ask her at lunchtime why she went to the team leader first and what the two of you should do next time.

   Least effective: D. Stop covering her queue at lunchtime after that, and let her arrange cover with the team leader she went to, since that is evidently how she prefers to work.

   A: Prioritises harmony over honesty: the cover continues and so does an arrangement where a problem with your work goes to your team leader first.

   B: Answers a colleague through a manager: the same route that annoyed you is used to complain about it, and the person concerned is not part of the conversation.

   D: Withdraws a working arrangement in retaliation: her customers wait at lunchtime because of something that happened between the two of you last week.

   The most effective response is to cover her queue as normal and ask her at lunchtime why she went to the team leader first and what the two of you should do next time: the cover is unaffected, the question is put to the person who can answer it, and the two of you leave with an agreement rather than a grievance. It beats letting it go, because the same thing happens next time and the resentment stays. It beats raising it with the team leader, because that answers a colleague by going round her, which is the thing you objected to. The least effective response is stopping the lunchtime cover because she evidently prefers to work through the team leader: customers wait because of a disagreement they have no part in, and withdrawing an arrangement to make a point is a different kind of wrong from staying silent or from complaining upwards. The principle: settle a working arrangement with the person you have it with, and keep the people it serves out of the argument.

2. Question 2 of 10

   You are a procurement graduate at Reckitt Benckiser Aptitude Test: Practice Questions (2026). A supplier has agreed a change to what he provides, and everybody expects the written variation to be signed next week. He has offered to start on the new basis on Monday so that nothing is lost. Work started before a variation is signed is not covered by the agreement, and your manager is at a conference until Wednesday. Which response below would be most effective, and which would be least effective?

   1. Ask the supplier to hold until the variation is signed, and put the signature in front of whoever can approve it in your manager's absence so it happens this week.
   2. Tell the supplier to start on Monday on the new basis, with the written variation to follow next week as everybody expects.
   3. Ask the supplier to start on Monday but to invoice only once the variation is signed, so that nothing is paid for outside the agreement.
   4. Tell the supplier nothing can happen until your manager is back on Wednesday, and let him decide for himself what to do with Monday and Tuesday.
   Show the answer

   Most effective: A. Ask the supplier to hold until the variation is signed, and put the signature in front of whoever can approve it in your manager's absence so it happens this week.

   Least effective: B. Tell the supplier to start on Monday on the new basis, with the written variation to follow next week as everybody expects.

   B: Breaches the rule about when work may start: a week of work would sit outside the agreement entirely, and the supplier is the one carrying that if anything goes wrong.

   C: Solves the payment and not the exposure: the work is still done outside the agreement, which is what the rule about starting is actually about.

   D: Treats one person's diary as the only route: somebody is covering this week, and two days are given away without anybody being asked.

   The most effective response is to ask the supplier to hold and to put the signature in front of whoever is covering: the rule is kept, the week is not simply written off, and the person who can actually sign is asked. It beats asking him to start and invoice later, because the exposure is in the work rather than in the payment. It beats telling him to wait for Wednesday, because somebody is covering and nobody has asked them. The least effective response is telling him to start on Monday on the new basis: a week of work sits outside the agreement, and it is the supplier who carries that if it goes wrong, which is a different kind of wrong from a half fix or from a needless delay. The principle: the point of a rule about when work may begin is the work, and an expected signature is not a signature.

3. Question 3 of 10

   You are a brand assistant at Reckitt Benckiser Aptitude Test: Practice Questions (2026). Checking a set of artwork proofs that an agency has sent for approval, you notice the price shown on one of them is last season’s. Approvals are done by your manager, who is on a call, and the proofs go to print tomorrow morning. The agency has asked for sign-off by five o’clock today. It is half past three. Which response below would be most effective, and which would be least effective?

   1. Send the agency the correction now with a note that sign-off itself still has to come from your manager, and put the proof in front of her the moment her call ends.
   2. Approve the proofs yourself before five so the print date holds, and tell your manager afterwards which price you corrected and why it could not wait.
   3. Reply to the agency that the proofs cannot be signed off today and ask them to resend the set tomorrow once the pricing has been checked properly at this end.
   4. Assume the agency has already spotted the old price and is working from a newer file, and pass the proofs on for approval as they stand.
   Show the answer

   Most effective: A. Send the agency the correction now with a note that sign-off itself still has to come from your manager, and put the proof in front of her the moment her call ends.

   Least effective: D. Assume the agency has already spotted the old price and is working from a newer file, and pass the proofs on for approval as they stand.

   B: Takes an approval that is not yours: the print date is protected by substituting your judgement for the person whose sign-off the process asks for.

   C: Buys certainty with the print date: a whole day is spent on a correction that takes a sentence, and the agency reworks a set that needs one figure changed.

   D: Assumes away the one thing you checked: the only person who has seen the error decides it has probably been seen by somebody else, and the proof goes to print with last season's price on it.

   The most effective response is to send the agency the correction now with a note that sign-off still has to come from your manager, and put the proof in front of her as soon as she is free: the error is fixed inside the ninety minutes available, the approval stays with the person who owns it, and nobody is waiting on a decision you cannot make. It beats approving the proofs yourself, because the print date does not transfer the sign-off to you. It beats telling the agency to resend tomorrow, because a whole day is spent on a one-figure correction. The least effective response is assuming the agency has spotted it and passing the proofs on as they stand: the one person who saw the error decides somebody else probably did too, which is a different kind of wrong from over-reaching or from being over-cautious, because it is the only response where the wrong price is printed. The principle: what you have actually seen is worth more than what you assume somebody else has seen.

4. Question 4 of 10

   You are a customer experience graduate at Reckitt Benckiser Aptitude Test: Practice Questions (2026). A change to how refunds are processed starts on Monday and will add three days to how long they take. About four hundred customers are waiting on refunds now. A notice has gone on their online accounts, though most customers open those only when something goes wrong. You have their contact details and the change is public. Which response below would be most effective, and which would be least effective?

   1. Add a line about the change to the standard reply the team sends when customers write in, so that anybody who contacts us from Monday is told about the delay.
   2. Draft a message to all four hundred explaining the change in detail and why it is being made, and send it once your manager has approved the wording next week.
   3. Propose a short message to the four hundred waiting customers today, saying what is changing and what it means for their refund, so that they hear before it bites.
   4. Assume the customers who need to know will see the notice on their accounts, since it is published there and the change has been made public already.
   Show the answer

   Most effective: C. Propose a short message to the four hundred waiting customers today, saying what is changing and what it means for their refund, so that they hear before it bites.

   Least effective: D. Assume the customers who need to know will see the notice on their accounts, since it is published there and the change has been made public already.

   A: Waits for the customer to make the first move: the people who write in are told, and the ones who simply wait and wonder are not.

   B: Times a warning to arrive after the event: the fullest explanation is worth less than a short one that reaches people before their refund is late.

   D: Assumes a published notice is a message received: the people affected rarely open those accounts, and the one team that knows that has decided publication is enough.

   The most effective response is to propose a short message to the four hundred waiting customers today, saying what is changing and what it means for them, and get it agreed before Monday: the people affected hear before they are affected, and the message says the one thing they need rather than everything there is to say. It beats adding a line to the standard reply, because that reaches only the customers who write in. It beats a full explanation approved next week, because a warning that arrives after the delay is not a warning. The least effective response is assuming the online notice will do the telling: the team knows those accounts are rarely opened, so a publication is treated as a message received, which is a different kind of wrong from reacting only to contact or from being too slow. The principle: when something you have published matters to identifiable people, tell them, and tell them before it bites.

5. Question 5 of 10

   You are a trading assistant at Reckitt Benckiser Aptitude Test: Practice Questions (2026). You and a colleague have built a set of figures for a business customer, she on the volumes and you on the pricing. Checking them this morning you found two of her assumptions were out of date and corrected them, which changes her volumes slightly. The figures go to the customer at noon and she is at a site until the afternoon. Which response below would be most effective, and which would be least effective?

   1. Message her now with the two assumptions you changed and why, send the figures at noon, and go through it with her afterwards so that she is not asked about volumes blind.
   2. Hold the figures until she is back and can look at the changes herself, and tell the customer they will arrive later this afternoon instead of at noon.
   3. Send the figures at noon with her original assumptions left in, and tell the customer the volumes may be revised once she is back.
   4. Send the corrected figures at noon without telling her that two of her assumptions were changed, since the correction is right and she will see the final version anyway.
   Show the answer

   Most effective: A. Message her now with the two assumptions you changed and why, send the figures at noon, and go through it with her afterwards so that she is not asked about volumes blind.

   Least effective: D. Send the corrected figures at noon without telling her that two of her assumptions were changed, since the correction is right and she will see the final version anyway.

   B: Moves an external commitment for an internal check: the customer's deadline slips for two assumptions she can review just as well afterwards.

   C: Sends numbers you know are wrong with a caveat attached: the customer gets a figure the sender does not believe, and a promise of a possible revision.

   D: Withholds a change to a colleague's own work: she may be asked about volumes she did not produce, and the first she knows of it is when somebody queries them.

   The most effective response is to message her now with the two assumptions you changed and why, send at noon, and go through it when she is back: the customer gets accurate figures on time, and the person whose work was changed knows before anybody asks her about it. It beats holding the figures until the afternoon, because an external commitment is moved for a check that can happen afterwards. It beats sending her original assumptions untouched, because the customer then gets numbers you know to be out of date. The least effective response is sending the corrected figures without telling her: she may be questioned about volumes she did not produce and finds out from the query, which is a different kind of wrong from being over-cautious or from being too deferential. The principle: correct the work when it is wrong, and tell the person whose name is on it before anybody else does.

6. Question 6 of 10

   You are a brand assistant at Reckitt Benckiser Aptitude Test: Practice Questions (2026). In a review of a campaign you had worked on for two months, a senior colleague went through your work in front of eight people and said most of it would have to be redone. Some of what she said was fair. You are in the group that has to deliver the reworked campaign in three weeks, and the next working session is tomorrow morning. Which response below would be most effective, and which would be least effective?

   1. Withdraw from the campaign group after that review and ask your manager to put you on something else, since your work on it is evidently not what they want.
   2. Go to tomorrow's session and say nothing about the review, since raising it would look like you cannot take criticism and the work is what matters now.
   3. Ask your manager to raise with her how the review was conducted, since going through somebody's work like that in front of eight people is not how feedback should be given.
   4. Go to tomorrow's session with a plan for the parts you accept and ask her to go through the parts you do not, so that the rework starts from an agreed brief.
   Show the answer

   Most effective: D. Go to tomorrow's session with a plan for the parts you accept and ask her to go through the parts you do not, so that the rework starts from an agreed brief.

   Least effective: A. Withdraw from the campaign group after that review and ask your manager to put you on something else, since your work on it is evidently not what they want.

   A: Withdraws from a commitment after a hard hour: the group loses the person who knows the work best, three weeks before it is due, because of how the review felt.

   B: Buries the part you disagree with: the fair criticism and the unfair criticism are accepted together, and you rebuild to a brief you do not believe in.

   C: Turns the work into a complaint about conduct: it may well be justified, and three weeks before delivery it is the campaign that needs the attention.

   The most effective response is to go to tomorrow’s session with a plan for the parts you accept and ask her to go through the parts you do not: the three weeks start immediately, the criticism is separated into the half that improves the work and the half that needs testing, and the conversation happens with the person who made it. It beats saying nothing about the review, because you would rebuild against a brief you do not believe. It beats asking your manager to raise how the review was conducted, because that is a separate conversation and the campaign is due in three weeks. The least effective response is withdrawing from the group: a hard hour costs the campaign the person who knows it best, three weeks from delivery, which is a different kind of wrong from over-agreeing or from making it about conduct. The principle: take the part of hard feedback that is right, test the part that is not, and stay in the work.

7. Question 7 of 10

   You are a commercial graduate at Reckitt Benckiser Aptitude Test: Practice Questions (2026). A business customer has emailed you about a delivery that was short by six cases. Shortages are handled by the returns team through an online form, which the customer can complete himself. He has sent you the details and photographs already. He orders every week and this is the second shortage this month. Which response below would be most effective, and which would be least effective?

   1. Refer the customer to the returns team and send him the link to the form, since shortages are theirs to settle and he already has all the details they will need.
   2. Complete the returns form yourself with what he has sent and tell him it is done and when he will hear, and flag the shortage since it is the second this month.
   3. Arrange for six cases to go out on his next delivery, and log the shortage on the returns form afterwards so that the record still exists.
   4. Reply that you have passed his email to the returns team, and leave them to contact him for anything else they need to process the claim.
   Show the answer

   Most effective: B. Complete the returns form yourself with what he has sent and tell him it is done and when he will hear, and flag the shortage since it is the second this month.

   Least effective: A. Refer the customer to the returns team and send him the link to the form, since shortages are theirs to settle and he already has all the details they will need.

   A: Hands the customer the work rather than the answer: he has already written the case out once, and the second shortage this month goes unnoticed by anybody who could look at the cause.

   C: Settles it before recording it: the customer is made whole, and the claim reaches the process only after the decision was taken outside it.

   D: Announces a handover instead of completing one: nothing has been logged, and he waits to be contacted by a team that has not been asked for anything specific.

   The most effective response is to complete the returns form yourself with what he has sent, tell him it is done and when he will hear, and flag the second shortage this month: he does not have to write his case out twice, the claim enters the process properly, and the pattern reaches somebody who can look at it. It beats sending six cases first and logging the shortage afterwards, because the decision is then taken outside the process that exists to make it. It beats telling him you have passed his email on, because nothing has actually been logged. The least effective response is sending him the link and asking him to fill the form in: he has already done the work once, and a second shortage in a month passes unseen, which is a different kind of wrong from being informally generous or from being vague. The principle: when the customer has already given you what the process needs, put it into the process yourself.

8. Question 8 of 10

   You are a supply chain graduate at Reckitt Benckiser Aptitude Test: Practice Questions (2026). A site has told you that a delivery due tomorrow will arrive after they close, which means it will sit unattended overnight. You have seen this happen twice this month at the same site. Your supervisor is on leave and has asked to be contacted only for genuine emergencies. The transport team can still change tomorrow’s booking if they hear before five. Which response below would be most effective, and which would be least effective?

   1. Ask the site to stay open late tomorrow and take the delivery after closing, since that avoids changing a booking that transport has already confirmed.
   2. Ask transport to move tomorrow's booking before five, then send the three occurrences to your supervisor's cover, since the pattern needs a decision from somebody who is available.
   3. Refer the whole thing to the site team, since the closing times are theirs and they are better placed to sort out both tomorrow and the pattern behind it.
   4. Ask transport to move tomorrow's booking before five, and raise the three occurrences with your supervisor when she is back next week.
   Show the answer

   Most effective: B. Ask transport to move tomorrow's booking before five, then send the three occurrences to your supervisor's cover, since the pattern needs a decision from somebody who is available.

   Least effective: C. Refer the whole thing to the site team, since the closing times are theirs and they are better placed to sort out both tomorrow and the pattern behind it.

   A: Moves the cost onto somebody else: the site works late for a booking that could simply have been changed before five, and the pattern is untouched.

   C: Passes the problem to people who cannot solve it: transport holds the booking and closes at five, and the site team has no way to change tomorrow from their end.

   D: Fixes the instance and lets the pattern wait: the immediate risk is handled, and a fault that has now happened three times sits unexamined for another week.

   The most effective response is to ask transport to move tomorrow’s booking before five and send the three occurrences to your supervisor’s cover: tomorrow is dealt with inside the window that exists for it, and the pattern goes to somebody who is actually available to decide about it. It beats asking the site to stay open late, because the booking can still be changed before five and the site should not pay for that. It beats fixing tomorrow and waiting a week on the pattern, because three occurrences in a month is the thing that needs a decision. The least effective response is referring the whole thing to the site team: they cannot change a transport booking, so the one action that has a deadline today is given to people who have no way of taking it, which is a different kind of wrong from escalating to the wrong person or from being slow on the pattern. The principle: send each part of a problem to whoever can act on it, and check that they actually can.

9. Question 9 of 10

   You are an insight assistant at Reckitt Benckiser Aptitude Test: Practice Questions (2026). You and a colleague share the monthly customer survey write-up: she pulls the data and you write the commentary. In last week’s team meeting she said the commentary was what had held the report up, which is not how you saw it. The next report is due on Friday and her data has just landed in your inbox. Which response below would be most effective, and which would be least effective?

   1. Write the commentary and put a note at the top of the report setting out how long each stage took this month, so that the team can see where the time actually goes.
   2. Write the commentary and let last week go, since Friday matters more than a remark in a meeting and there is nothing to gain from picking it up now.
   3. Write the commentary for Friday, and ask her for ten minutes today to agree who needs what by when, so that next month's timings are not a matter of opinion.
   4. Stop drafting the commentary after that remark and leave her to write this month's herself, since she has a clear view about which part of the work takes the time.
   Show the answer

   Most effective: C. Write the commentary for Friday, and ask her for ten minutes today to agree who needs what by when, so that next month's timings are not a matter of opinion.

   Least effective: D. Stop drafting the commentary after that remark and leave her to write this month's herself, since she has a clear view about which part of the work takes the time.

   A: Answers a private remark in a public document: the timings are accurate and the report becomes the place a disagreement between two colleagues is conducted.

   B: Prioritises harmony over honesty: the deadline is met and the same account of who slows the report down is left standing for next month.

   D: Withdraws your half of a shared job after a disagreement: Friday's report is put at risk to make a point, and the point is made to a colleague rather than about the work.

   The most effective response is to write the commentary for Friday and ask her for ten minutes to agree who needs what by when: the report still goes out, and the thing the two of you actually disagree about, which is where the time goes, gets settled in advance instead of in the next meeting. It beats putting a note about this month’s stage timings at the top of the report, because that argues with her in front of readers who have no part in it. It beats letting last week go, because the account she gave stands and the same thing happens next month. The least effective response is stopping the drafting and leaving her to write this month’s herself: the shared deadline is put at risk in order to answer a remark, which is a different kind of wrong from arguing in public or from staying quiet. The principle: a complaint about how shared work runs is fixed by agreeing how it will run, never by removing your part of it.

10. Question 10 of 10

    You are a supply chain graduate at Reckitt Benckiser Aptitude Test: Practice Questions (2026). An escalation about a missed delivery has taken your whole afternoon: four people want updates, the site is ringing every twenty minutes, and you have not eaten. You are due to leave at five and the delivery is now expected at six. You are the only person who has the full picture of what has happened today. Which response below would be most effective, and which would be least effective?

    1. Stay until the delivery arrives at six whatever happens, since you have carried it all afternoon and handing it over now would mean explaining the whole day to somebody else.
    2. Send the four people chasing you a short update at five saying where the delivery stands and that you are back at seven tomorrow.
    3. Hand the escalation to a colleague at five with a quick verbal summary as you leave, and point him at the message trail.
    4. Write a short handover with the times, the promises and what happens at six and give it to the evening cover, so that the picture survives your leaving, then eat.
    Show the answer

    Most effective: D. Write a short handover with the times, the promises and what happens at six and give it to the evening cover, so that the picture survives your leaving, then eat.

    Least effective: C. Hand the escalation to a colleague at five with a quick verbal summary as you leave, and point him at the message trail.

    A: Treats the handover as a cost rather than the job: an hour of explanation is exactly what the evening shift needs, and going on alone when tired is how the last hour goes wrong.

    B: Updates the audience and leaves the job: four people know where things stand, and nobody is holding the six o'clock arrival.

    C: Passes on a live problem without what it is made of: the only person who knows the day leaves at five, and the colleague meets the six o'clock delivery with a message trail.

    The most effective response is to write a short handover with the times, the promises and what happens at six, give it to the evening cover and take twenty minutes: the picture survives your leaving, the people waiting keep getting answers, and you stop working on empty. It beats staying until six regardless, because a tired person carrying it alone is how the last hour goes wrong, and the handover has to be written anyway. It beats sending the four chasers a closing update, because it tells them where things stand and leaves the six o’clock arrival to nobody. The least effective response is handing it to a colleague with a verbal summary on the way out: the whole afternoon exists only in your head and the messages, and he meets a six o’clock delivery without it, which is a different kind of wrong from overworking or from deflecting. The principle: under pressure, the way to put something down is to write down what the next person needs.