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What is the M&S assessment process?
Marks and Spencer assesses candidates with online psychometric tests, delivered through its Clevry assessment portal, followed by a video interview and, for graduate and management roles, an assessment centre. The online stage usually includes a situational judgement test and a personality questionnaire, with numerical and verbal reasoning tests added for professional and graduate roles. Store and hourly roles follow a lighter route, typically an application, a short questionnaire and an in-store interview. Graduate applicants finish with an assessment centre and a competency-based interview held in a store.
| Online tests | Situational judgement and a personality questionnaire, plus numerical and verbal reasoning for graduate and professional roles |
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| Test provider | Clevry (formerly Criterion Partnership), with SHL-style reasoning tests |
| Format | Online multiple choice, then a recorded video interview |
| Graduate and management roles | Assessment centre with a group exercise, role play and presentation, then a final interview |
| Store roles | Lighter process, usually application, questionnaire and in-store interview |
Careers at Marks and Spencer
Marks and Spencer is the retail industry giant for luxury food, clothing, and home products. It has 979 stores in the UK, and 454 international stores reaching 10,622 bn revenue in 2017.
Marks and Spencer Application Process
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1
Online Application
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2
Psychometric Tests
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3
Assessment Centre
Marks and Spencers Aptitude Tests
Psychometric tests also known as aptitude tests, are a key component of M&S ’s application process. Candidate applying for the M&S Graduate Programmes are typically required to take Situational Judgement Tests, Verbal Reasoning Tests, Numerical Reasoning Tests, Diagrammatic/ Logical Reasoning Tests. and Personality Tests. Details on M&S ’s psychometric tests can be found below.
M&S Personality Questionnaire
There are many factors that could determine who would be successful in a given role or a position. Strong intellectual abilities, years of experience, and outstanding numerical skills are just some of them, but on many occasions, your job performance would be saturated and influence by whatever motivates your actions, and what do you believe is important in your life. In short, this is what we call - personality.