Careers at Geico
There are a variety of different roles within Geico, based on different specialisms such as:
- Customer service
- Corporate roles such as marketing, HR, finance, and accounting
Entry-level positions, internships, and a leadership management program are open to students and graduates who would like to start their career with Geico.
For candidates who have previous experience in a particular specialist area or want to continue a career in general or specialist customer service, roles are advertised on the Geico website. These roles state the candidate requirements for the role, including the qualification and previous experience/skills that candidates need to have to be considered.
Geico Application Process
Initial Phone Interview
Geico includes a number of online assessments as part of its recruitment process. These vary according to the role applied for, with different assessments used for sales and customer-focused positions compared to roles within claim management, for example.
All applications for Geico positions submitted online via its recruitment website. It is worth noting that resumes are not accepted in applications.
For some roles, such as those in customer service, claims, or sales, candidates can expect to complete the recruitment process and receive a final decision in up to three days.
To apply for positions, candidates need to create an account on the Geico recruitment portal. From there, they can then search and apply for their position of choice.
Candidates then need to complete the application linked to the job they would like to apply for. The application requests candidates to submit information on their previous work experience and education.
The application can take up to 30 minutes to complete. When creating your application account, ensure that you use correct and up-to-date contact details. These contact details will be used to contact candidates through the recruitment process.
Candidates applying for customer service roles need only submit one application; this application will then be considered for all types of customer service roles.
Initial phone interview
If successful at the application stage, candidates will be invited to attend an initial telephone interview. The invitation to participate in the interview will either be via email or a call from a recruiter to schedule the interview.
Candidates are advised to schedule their interview using the online Geico interview scheduler at their earliest convenience.
The length of the telephone interview varies according to the type of position. For claims, sales, and repair roles, the interview can last up to 30 minutes. For other roles, such as those in IT or management positions, the interview is longer and can last around one hour.
The interview is based on your previous experience and background, so questions will be asked on this and the details in the application form you submitted. The interview is also an opportunity for you to ask questions and find out more about the role and Geico as an organisation.
Geico Aptitude Tests
For many roles, Geico includes an online assessment as part of its selection process. Candidates who are successful at the initial interview will be invited to take it via email.
The assessment varies according to the role’s type but usually takes up to 45 minutes to complete.
For sales and customer service-based roles, the assessments focus on a candidate’s ability to manage multiple tasks simultaneously. Candidates are also assessed on reading comprehension skills and IT-related computer and typing skills.
Candidates who have applied for roles in other areas, such as auto damage or claims, are asked to sit a different set of assessments.
Assessments also evaluate a candidate’s verbal reasoning ability, ie whether they can read, understand and analyse information such as that found in the submission of a claim, then make logical conclusions from it.
These assessments can vary in length and have different time limits. Full details of the tests will be provided before the test itself.
It is essential before sitting the test itself that candidates practice the tests. Practicing the test means that you become familiar with the format and the style of questioning.
If the test is a timed test, ensure that you simulate test conditions and practice under timed conditions, so you become familiar with how you react under the time pressure.
When it comes to sitting the test itself, do so in a room that is quiet and free from distractions. Ensure that you are well rested, hydrated, and approach the tests in a positive frame of mind.