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usps assessments

United States Postal Service Tests

  • 16 tests
  • 308 questions
usps assessments

USPS (United States Postal Service) is one of the US’s largest employers, with more than 630,000 members of staff, as well as one of the biggest computer systems globally. USPS has an impressive history, dating back to the late 1700s, and reaches 160 million residences, businesses, and Post Office Box addresses.

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Virtual Entry Assessment - MH (475)

This is the USPS Mail Handler Exam 475 and is required for any role in which you might have to handle or sort mail. It has four parts to the exam, similar to that of USPS MC 474, with an additional segment and more questions.

  • Work Scenarios
  • Check for Errors
  • Tell Us Your Story
  • Describe Your Approach

The Work Scenarios segment of USPS MC 475 is asituational judgment test with nine questions, in which you will be assessed on how you might approach workplace scenarios.

In the ‘Check For Errors’ section, you will be assessed on attention to detail, to ascertain how well and quickly you might be able to sort mail by zip code. You will be given several rows of data to sort (e.g. to select ‘match’ or ‘error’ when comparing two rows) and will be assessed on both speed and accuracy.

The ‘Tell Us Your Story’ test comprises 22 questions based on how you might have dealt with situations in previous employment.

The ‘Describe Your Approach’ section is a personality test with 79 questions. You should answer honestly, while keeping in mind the requirements from the job criteria as to the kind of person USPS is looking for in the role.

Virtual Entry Assessment - MP (476)

The USPS Mail Processing Exam 476 is similar in scope and length to Mail Handler Exam 475, and it forms part of the application process for roles such as Mail Processing Clerks. The format is the same as for Postal Exam 475, although the examples will be different.

  • Work Scenarios
  • Check for Errors
  • Tell Us Your Story
  • Describe Your Approach

The work scenarios will be ones appropriate for the mail processing role, and will include scenarios where you will need to select the most appropriate (or least appropriate) course of action.

Virtual Entry Assessment - CS (477)

The USPS Customer Service Clerk Exam 477 is for all customer-facing roles and has four sections:

  • Work Scenarios
  • Work your Register
  • Tell Us Your Story
  • Describe Your Approach

While the other sections will involve more customer-related scenarios, the format is very similar to the other exams above, with the Work Scenarios being a situational judgment test with ten questions, the ‘Tell Us Your Story’ section assessing your behavioral traits over 21 questions and the “Describe Your Approach” section a 56-question personality test.

The ‘Work Your Register’ section is new for Customer Service Clerk Exam 477 and assesses how quickly and accurately you can handle cash. The three questions assess your ability to make calculations and give change.

Group and individual interviews

Those that pass the required postal exam are then invited for a job interview, which candidates should prepare thoroughly for. You should expect to be asked questions such as the ones below, and should have an answer prepared for each, which demonstrates your research and interest in USPS as well as your skills.

  • Why do you want to work for USPS?
  • What skills do you think are essential for USPS?
  • How would you deal with an upset customer?

You should also expect to take part in group exercises, where you will need to demonstrate leadership and teamwork.

Practice Aptitude Tests is not associated with USPS. We provide preparation services for USPS psychometric tests. Our tests are not designed to be identical to any style, employer or industry. Visit https://about.usps.com/careers/ to apply.

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